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Frequently Asked Questions

SUPERFileRecover.com is committed to providing prompt and courteous customer support. Listed below are frequently asked questions regarding our products and services.

SUPERFileRecover?
 
  1. How do I download and install the software?
  2. Why can't I find my Deleted File?
  3. Why do all my files names start with DC followed by a number?
  4. Why do my files start with an underscore (_)?
  5. Why are the file contents wrong?
  6. How do I know if a file can be recovered?
  7. Why is my picture only partially displayed?
  8. How long does it take to scan for deleted files?
  9. Do I have to know much about computers to recover files?
Orders
 
  1. I lost my registration/activation code, how can I get it again?
  2. I have lost my software, do I have to purchase again?
  3. I didn't receive the e-mail with my registration/activation code, where is the e-mail?
  4. Do I receive a CD with my order?
  5. What is your return policy?
  6. How do I download and install the software?
Products
 
  1. Do I need to register the software? Where is my registration number?
  2. With which operating systems is SUPERFileRecover.com software compatible?


If you do not find the answer to your question, please submit a Customer Support Request (CSR) ticket and a representative will promptly assist you.

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