"Personal Information" is information that (i) is recorded in any form; (ii) is about you, or pertains to you; and (iii) can be linked to you. Personal Information includes information like your name, address, e-mail address, phone number, and non-public information that is associated with the foregoing. Personal Information does not include information that pertains to you, but cannot reasonably be used to identify you.
We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. SUPERFileRecover has created this policy to inform you how your Personal Information will be treated if you use our web sites, software or services. In general, you can visit our web sites without telling us who you are or revealing any information about yourself. It is our intent to let you know before we collect personally identifiable information from you.
Information We Collect
We collect personal information when you subscribe to one of our newsletters, download a trial version of a product, or purchase a product or service from us or from our partners. The type of information we collect may vary based upon the way we interact with you. For example, if you sign up for a newsletter we may only collect your name and email address. However, if you make a purchase from us then we may also collect your credit card number and physical address in order to complete the purchase and deliver any physical products. We may combine information that we have about you with information we obtain from business partners or other companies. SUPERFileRecover automatically receives and records information on our server logs from your browser, including your IP address, SUPERFileRecover cookie information, and pages you request. This is done as part of regular internet communication between a browser and a web site.
How We Use Collected Information
SUPERFileRecover uses information for the following general purposes: to customize the advertising and content you see, provide and improve our services, contact you, conduct research, check entitlement for a product, and provide reporting for internal and external clients.
This site is not aimed to attract children and its objective is not to collect personal information from children. Anyone under the age of 18 should not use this site unless supervised by an adult. SUPERFileRecover’s goal is to comply with applicable laws and regulations relating to collection and use of information from children, including the Children’s On-line Privacy Protection Act of the United States.
Information Sharing and Disclosure
SUPERFileRecover does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
We provide the information to trusted partners who work on behalf of or with SUPERFileRecover under confidentiality agreements. These companies may use your personal information to help SUPERFileRecover communicate with you (for example, email service providers). These companies, however, do not have any independent right to use or share this information.
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
SUPERFileRecover may display targeted offers based on personal information. Advertisers may assume that people who interact with, view, or click on targeted offers meet the targeting criteria - for example, women ages 18-24 from a particular geographic area.
SUPERFileRecover does not provide any personal information to the advertiser when you interact with or complete a targeted offer. By interacting with or viewing an offer, however, you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad.
SUPERFileRecover may set and access SUPERFileRecover cookies on your computer. Advertisers or other companies do not have access to SUPERFileRecover's cookies. SUPERFileRecover uses web beacons to access SUPERFileRecover cookies inside and outside our network of web sites and in connection with SUPERFileRecover products and services.
You can edit your personal information stored by us at any time by utilizing web services, if available, or by contacting us via one of the methods listed at the end of this policy.
We reserve the right to send you certain communications relating to SUPERFileRecover, such as service announcements and administrative messages that are considered part an established business relationship, without offering you the opportunity to opt-out of receiving them. SUPERFileRecover is a trade name for certain software products developed by or for Support.com, Inc. or its subsidiary, SDC Software, Inc. As used in this agreement, Support.com, Inc., its divisions, trade names, subsidiaries, and affiliated companies and entities are collectively referred to as “SUPERFileRecover” or “Support.com.” We reserve the right to use information about you in accordance with this policy for all Support.com subsidiaries and divisions and under all Support.com trade names.
Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards to protect personal information about you.
We are Committed to the BBB Code of Business Practices
Your privacy is important to us. As a Better Business Bureau Accredited Business, we have made a commitment to follow the BBB Code of Business Practices, including the requirement to safeguard your privacy. Further information about this program is available at http://www.bbb.org/us/Business-Accreditation/. If you feel that we have violated your privacy, please contact the BBB at: http://www.bbb.org/us/Business-Complaints/.
Privacy Complaints By European Union Citizens
SUPERFileRecover c/o Support.com, Inc.
900 Chesapeake Drive, 2nd Floor
Redwood City, California 94063
SUPERFileRecover has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by SUPERFileRecover, you may contact:
Council of Better Business Bureaus, Inc.
BBB EU Safe Harbor
4200 Wilson Boulevard, Suite 800
Arlington, VA 22203
Last Updated June 15, 2011